Free Delivery & Shipping Information

For a limited time, Artfolk is offering free standard tracked delivery on eligible New Zealand orders, with no minimum spend. The conditions below explain where the offer applies and what happens after you check out.

Where we ship

We deliver to eligible physical street addresses throughout New Zealand. Most urban and rural street addresses are included. Some remote, outer-island or difficult-to-service locations may be excluded from the free delivery offer or may require an additional courier surcharge.

If an extra charge applies to your address, we will contact you before dispatch. You can accept the charge or cancel the affected order for a full refund.

We do not currently ship outside New Zealand. If you are overseas and want Ohuhu supplies, email contactus@artfolk.co.nz and we will let you know when international shipping opens.

Our courier requires a physical street address, so we are unable to deliver to PO Boxes.

Limited-time free delivery offer

Free standard tracked delivery is available across the Artfolk website with no minimum spend, subject to address eligibility.

• The offer applies to eligible orders placed through artfolk.co.nz while the promotion is active.
• It applies to standard tracked delivery only and excludes express, international and other non-standard delivery services.
• PO Boxes are not eligible. Some remote, outer-island or difficult-to-service addresses may be excluded or require an additional courier surcharge.
• The offer cannot be exchanged for cash, applied retrospectively or combined with another delivery offer.
• Artfolk may amend or withdraw the promotion at any time. Orders already accepted before a change will keep the delivery terms confirmed at checkout.

These promotional conditions do not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Dispatch times

Orders placed before 2:00pm NZST, Monday to Friday, are picked and dispatched the same business day. Orders placed after 2:00pm, at weekends, or on New Zealand public holidays are dispatched the next business day.

Occasionally an order is held for a stock check or a payment or address verification. If that happens we will email you the same day.

Delivery times

Standard tracked delivery takes 3–5 business days nationwide once your parcel has been dispatched. Rural delivery addresses can take an extra 1–2 business days.

All estimates are business days — Monday to Friday, excluding New Zealand public holidays — and are counted from dispatch, not from when the order was placed. Delivery estimates are provided by our courier and are not guaranteed. Courier networks run slower during major sale periods and in the weeks before Christmas.

Tracking your order

You will receive an order confirmation email straight away, then a second email with a tracking number as soon as your parcel leaves our Auckland warehouse. Tracking can take a few hours to show its first scan.

If no tracking email has arrived within two business days of ordering, check your spam folder first, then email contactus@artfolk.co.nz with your order number.

Delivery and authority to leave

Our courier will attempt delivery to the address you provide. If nobody is home, the parcel is either left in a safe place or a card is left with redelivery or collection instructions, depending on the carrier and on any instructions you gave at checkout. If you request authority to leave, the parcel is left at your risk once it has been delivered.

Address changes and incorrect addresses

Please check your delivery address carefully before completing checkout. We can change an address only while the order is still with us — email us as soon as possible and we will do what we can.

Parcels returned to us because the address was incorrect or incomplete can be re-sent, but the cost of re-delivery is payable by the customer.

Split shipments

If part of your order is temporarily out of stock we will contact you with the options: hold the order until everything is ready, ship what is available now and send the rest at no extra cost, or refund the unavailable items.

Delayed, lost or damaged parcels

If your tracking has not updated for five business days, or your parcel arrives damaged, email contactus@artfolk.co.nz with your order number and photos of the parcel and contents. We will lodge an enquiry with the carrier and replace or refund your order. Please report transit damage within 7 days of delivery so we can claim against the carrier.

Related pages

Return & Refund Policy · Terms & Conditions

Contact

Artfolk Limited
Email: contactus@artfolk.co.nz
We answer emails within 1–2 business days.